barlouwin: So very sorry for yelling not noticed button was on will send support ticket thanks for help
Good luck :) I'm sure they'll help you with the problem - support here tends to be excellent. But you might have to wait until morning because they probably went home for the evening, so it's worthwhile taking triock's advice and downloading the game via the browser, so you don't have to wait.
Don't know if it's necessary, but I made a very quick picture to explain how.