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General discussion (archive)HELP!!!(14 posts)(14 posts)
(14 posts)
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This is my favourite topic
Posted September 14, 2014
Just purchased 2 games (Outlast and Sword of the Samurai) entered my details. Now my purchase won't complete. The complete purchase button keeps spinning. Been like it for 15 minutes now
Posted September 14, 2014
Remain calm. Purchase errors happen at times. You just need to log a support ticket and it will be sorted out tomorrow morning.
Posted September 14, 2014
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wpegg: Remain calm. Purchase errors happen at times. You just need to log a support ticket and it will be sorted out tomorrow morning.
Thanks, just sent one
Posted September 14, 2014
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wpegg: Remain calm. Purchase errors happen at times. You just need to log a support ticket and it will be sorted out tomorrow morning.
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grimrhyma: Thanks, just sent one
Have a look at your library, my purchase button kept spinning but all went through just fine. Maybe the same happened to you.
Posted September 14, 2014
click
Post edited September 14, 2014 by triock
Posted September 14, 2014
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wpegg: Remain calm. Purchase errors happen at times. You just need to log a support ticket and it will be sorted out tomorrow morning.
I'm OK, I have my towel.
Posted September 14, 2014
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grimrhyma: Thanks, just sent one
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Piranjade: Have a look at your library, my purchase button kept spinning but all went through just fine. Maybe the same happened to you.
Nope, not for me
Posted September 14, 2014
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wpegg: Remain calm. Purchase errors happen at times. You just need to log a support ticket and it will be sorted out tomorrow morning.
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hedwards: I'm OK, I have my towel.
Please do remind me just before the 25th. I plan to go to work in a dressing gown.
Posted September 14, 2014
No cash taken from my account. so its safe to try again, right?
Posted September 14, 2014
Here's Help

(but for your issue, as others have said, you can only wait for the support to sort it out)
Posted September 14, 2014
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Lifthrasil: Here's Help

(but for your issue, as others have said, you can only wait for the support to sort it out)
lol
Posted September 14, 2014
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grimrhyma: No cash taken from my account. so its safe to try again, right?
Yeah, if you're certain that the transaction didn't succeed at all you can safely repeat the purchase without any risks. I've done so a few times and never got charged twice.

And even if you ended up being charged twice - you'd definitely get a refund.
Post edited September 14, 2014 by F4LL0UT
Posted September 14, 2014
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grimrhyma: No cash taken from my account. so its safe to try again, right?
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F4LL0UT: Yeah, if you're certain that the transaction didn't succeed at all you can safely repeat the purchase without any risks. I've done so a few times and never got charged twice.

And even if you ended up being charged twice - you'd definitely get a refund.
Done, and thanks
Posted September 14, 2014
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F4LL0UT: Yeah, if you're certain that the transaction didn't succeed at all you can safely repeat the purchase without any risks. I've done so a few times and never got charged twice.

And even if you ended up being charged twice - you'd definitely get a refund.
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grimrhyma: Done, and thanks
Just make sure that both are purchases for you and not gifts. If they're gifts then they probably won't automatically refund the second copy. If they're both supposed to be for the same account, then the system should just issue a refund automatically.

Or at least that's what happened that one time where the system accidentally charged me twice.
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This is my favourite topic
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General discussion (archive)HELP!!!(14 posts)(14 posts)
(14 posts)