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General discussion (archive)Invalid Codes(25 posts)(25 posts)
(25 posts)
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This is my favourite topic
Posted August 29, 2014
First off, yes, I have contacted Support about this issue. This thread is just to see if I'm alone in this struggle.

So, I was doing a trade and the recipient said that the GOG code I sent was coming up as an Invalid Code. I had the member try another I had bought for the same game, and that failed as well. So I tried yet another key myself, and that too came up as Invalid.

Guess what? A dozen keys, all purchased since GOG rolled out the new design and from the Last Chance sale, are Invalid. Superb, eh?

I noticed that the keys looked different after the new site design (they had a single trailing character after a hyphen), and today they went back to the more usual format. I'm guessing whatever changed the formatting didn't get fully implemented, so the patterns don't match somewhere down the line.

I hope I'm alone in this, and that GOG is working to resolve it. But if you've been bitten by this too, please share your experience.
Posted August 29, 2014
I just tried all my gift codes and they all seem to work. Granted, I do own the games already in most of them, but I don't get an "invalid code" message. Having said that, another GOG member tried to gift me a game, but I got an "invalid code".
Posted August 29, 2014
My old (= before the changes) gift codes still work. Haven't bought any since. Bloody bugs!
Posted August 29, 2014
I had a gift code for Torchlight obtain during the summer sale (before the redesign, of course) and it's now invalid.

Just now someone send me a code as part of a trade (purchased now) and it was in the ordinary structure and worked without any problems.
Posted August 29, 2014
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IAmSinistar: I hope I'm alone in this, and that GOG is working to resolve it. But if you've been bitten by this too, please share your experience.
Codes are bigger now, 4 blocks of 5 characters. Your codes are missing 4 of them, probably... check the code in your email!
Post edited August 29, 2014 by Stooner
Posted August 29, 2014
Maybe a copy/paste error? My codes are working fine. Try typing them in manually.

On a related note, my older codes are not displayed on my gifts list. Maybe the list is too long or something.
Posted August 29, 2014
Weird. I have one Torchlight freebie left, and it seems valid o.O
Also, GOG removed all my redeemed codes, but NOT a bunch of used-to-be Fallouts that now contain 0 items and register as used :/
Posted August 29, 2014
My gift codes from the Last Chance are invaild, older ones work fine. I hope they fix it soon.
Posted August 29, 2014
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Spinorial: Weird. I have one Torchlight freebie left, and it seems valid o.O
Also, GOG removed all my redeemed codes, but NOT a bunch of used-to-be Fallouts that now contain 0 items and register as used :/
But they DID find all your missing left socks!
Posted August 29, 2014
Is the not showing of redeemed keys a new thing? I never noticed that before.

Anyways my codes work from email but are 5digits by 4 groups. On the gift page it does 4x4 for the same code so something is wrong in display. Yeah it's only showing the first 16 digits even though the code is 20 digits now.

Sorry written on my phone so pardon my grammar.
Post edited August 29, 2014 by samlii
Posted August 29, 2014
Rats.

I just went through most of my codes.

I have a code for the S.T.A.L.K.E.R. series games (3 games) that I don't have in my Library and I am unable to activate to add to my Library :(

I also have another code for two games already in my Library for a future trade that I am unable to verify whether it will work or not.

EDIT :

Ahh, seems there are more options now where you can select one game from a multi-game code to redeem - but the problem is that the individual check boxes are ghosted out, making you think they're non selectable items.
Post edited August 29, 2014 by wanderer_27
Posted August 29, 2014
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samlii: is he not showing redeemed a new thing? I never noticed that before.

Anyways my codes work from email but are 5digits by 4 groups. On the gift page it does 4x4 for the same code so something is wrong in display.
Just checked my emails too, these codes work so that's good to know.
Posted August 29, 2014
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Sachys: But they DID find all your missing left socks!
And a few smelly mitts, though I keep telling them they aren't mine...
Posted August 29, 2014
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Spinorial: Weird. I have one Torchlight freebie left, and it seems valid o.O
Also, GOG removed all my redeemed codes, but NOT a bunch of used-to-be Fallouts that now contain 0 items and register as used :/
Yeah, I seem to be missing a few as well . . .
Posted August 29, 2014
avatar
IAmSinistar: First off, yes, I have contacted Support about this issue. This thread is just to see if I'm alone in this struggle.

So, I was doing a trade and the recipient said that the GOG code I sent was coming up as an Invalid Code. I had the member try another I had bought for the same game, and that failed as well. So I tried yet another key myself, and that too came up as Invalid.

Guess what? A dozen keys, all purchased since GOG rolled out the new design and from the Last Chance sale, are Invalid. Superb, eh?

I noticed that the keys looked different after the new site design (they had a single trailing character after a hyphen), and today they went back to the more usual format. I'm guessing whatever changed the formatting didn't get fully implemented, so the patterns don't match somewhere down the line.

I hope I'm alone in this, and that GOG is working to resolve it. But if you've been bitten by this too, please share your experience.
had the same problem this day, the code in your gift shelf (xxxx-xxxx-xxxx-xxxx) is wrong, probably a bug. this applies to all gift codes bought recent (guess one week). just look at the email certificate, there will be the working gift code (xxxxx-xxxxx-xxxxx-xxxxx).
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amund: My gift codes from the Last Chance are invaild, older ones work fine. I hope they fix it soon.
read everything above
Post edited August 29, 2014 by apehater
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This is my favourite topic
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General discussion (archive)Invalid Codes(25 posts)(25 posts)
(25 posts)