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General discussion (archive)Support overloaded?(8 posts)solved(8 posts)solved
(8 posts)solved
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Posted September 11, 2014
I preordered Witcher 3 which worked well. However I havent received a key for NWN or the adventure game beta.

I dont want to beef, but after some days without a reaction on two of my support mails, I begin to worry a bit.
Could it be, that the support is in big stress? Or might there be something wrong with the support system atm?
May I say that it doesnt help that I cant see my support questions online, but only get an "question received" mail?
This question / problem has been solved by Firekimage
Posted September 11, 2014
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la_mort: I preordered Witcher 3 which worked well. However I havent received a key for NWN or the adventure game beta.
They should be included in your receipt e-mail
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la_mort: I dont want to beef, but after some days without a reaction on two of my support mails, I begin to worry a bit.
Could it be, that the support is in big stress? Or might there be something wrong with the support system atm?
May I say that it doesnt help that I cant see my support questions online, but only get an "question received" mail?
They are currently swamped, and they are prioritizing the support tickets. First are the payment and login issues, then technical game support, then the other category. But they should get back to you (eventually).
Posted September 11, 2014
Usually GOG's support responds quickly (within a few business at most). They have just revamped the site and are running a sale though, so they may indeed be under heavy load right now. But they will get to your request eventually.
Posted September 11, 2014
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Psyringe: Usually GOG's support responds quickly (within a few business at most). They have just revamped the site and are running a sale though, so they may indeed be under heavy load right now. But they will get to your request eventually.
GoG should really add a notice in the support page, so that people could stop worrying for a while about the delays.
Posted September 11, 2014
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la_mort: They should be included in your receipt e-mail
Definetely no key nowhere.
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JMich: They are currently swamped, and they are prioritizing the support tickets. First are the payment and login issues, then technical game support, then the other category. But they should get back to you (eventually).
Righty right, so I stop worrying and wait for the things to come. Thanks for the calming tea gentlemen!
Post edited September 11, 2014 by la_mort
Posted September 11, 2014
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JMich: They should be included in your receipt e-mail
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la_mort: Definetely no key nowhere.
You did get a "Thanks for your order" e-mail tough, right?
Posted September 11, 2014
After a long struggle during the last two weeks, we now see a light in the tunnel. Seriously, though, we're up to speed with technical issues, and will take care of the order and account sections very soon - by tomorrow, with any luck.

That leaves us with the General section, which is attended, but has been given the lowest priority, as the problems reported in the three other (specific) sections are usually a lot more time-sensitive.
Unfortunately it looks like you chose the General form to report your issue. Now that I found the ticket I will respond before you can say "Where's my bonus stuff, guv?".
Posted September 11, 2014
Where is my bo...

Your point!
Thanks for your time!
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This is my favourite topic
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General discussion (archive)Support overloaded?(8 posts)solved(8 posts)solved
(8 posts)solved