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Sorry if this topic is noob-ish, but what is a support ticket?
I got one in an automated email after I sent a message to GoG Support about a transaction that went through without the games ending up in my library.

I'm very unsure of what this is for or how I use it.
Ask support about it!
Just kidding, I'm pretty sure it's just the index number for your request in case it's needed for reference or something.
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JusticeColde: Sorry if this topic is noob-ish, but what is a support ticket?
I got one in an automated email after I sent a message to GoG Support about a transaction that went through without the games ending up in my library.

I'm very unsure of what this is for or how I use it.
Just make sure you read this first:

http://www.gog.com/support/website_help/downloads_and_games

You probably just need to click the Account Refresh link.