It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Join gamers keeping classics aliveJoin gamers keeping classics alive Become GOG Patron
Community
General discussion (archive)Website Update(8 posts)solved(8 posts)solved
(8 posts)solved
Pages:
1
This is my favourite topic
Posted September 15, 2014
Unfortunately, I have been talking to GOG support for the last few days about this problem and I'm unsure as to how and go about it and fix it. Since the recent update to the website, which I do love the redesign to the website, I've discovered that I'm unable to change either my e-mail address or my password. Support has been really helpful with me, but since I work nights for most of the week I'm unable to catch their replies in time before the ticket expires, so I have to re-sending them a new ticket about the issue. I'd just like to know if anyone else has had a similar issue or if this something unique on my end?
This question / problem has been solved by JudasIscariotimage
Posted September 15, 2014
avatar
HI_InquiZator23: Unfortunately, I have been talking to GOG support for the last few days about this problem and I'm unsure as to how and go about it and fix it. Since the recent update to the website, which I do love the redesign to the website, I've discovered that I'm unable to change either my e-mail address or my password. Support has been really helpful with me, but since I work nights for most of the week I'm unable to catch their replies in time before the ticket expires, so I have to re-sending them a new ticket about the issue. I'd just like to know if anyone else has had a similar issue or if this something unique on my end?
The ticket expires? I'm pretty sure that you can just reply to the e-mails to reopen the case.
Posted September 15, 2014
avatar
HI_InquiZator23: Unfortunately, I have been talking to GOG support for the last few days about this problem and I'm unsure as to how and go about it and fix it. Since the recent update to the website, which I do love the redesign to the website, I've discovered that I'm unable to change either my e-mail address or my password. Support has been really helpful with me, but since I work nights for most of the week I'm unable to catch their replies in time before the ticket expires, so I have to re-sending them a new ticket about the issue. I'd just like to know if anyone else has had a similar issue or if this something unique on my end?
This is an issue we are working on. Please see Chamb's post in this thread:

http://www.gog.com/forum/general/we_are_listening_to_your_feedback/page1
Posted September 15, 2014
avatar
HI_InquiZator23: I'd just like to know if anyone else has had a similar issue or if this something unique on my end?
I actually don't think it's unique on your end - in fact in a thread earlier today a GoG staffer mentioned they're still working on it. Let me double check and post the link to the thread... I'll edit in a minute okay?

*edit* Nevermind - oooh I just got my achievement for the elusive "mod-ninja'd" - awesome!
Post edited September 15, 2014 by Ixamyakxim
Posted September 15, 2014
avatar
HI_InquiZator23: Unfortunately, I have been talking to GOG support for the last few days about this problem and I'm unsure as to how and go about it and fix it. Since the recent update to the website, which I do love the redesign to the website, I've discovered that I'm unable to change either my e-mail address or my password. Support has been really helpful with me, but since I work nights for most of the week I'm unable to catch their replies in time before the ticket expires, so I have to re-sending them a new ticket about the issue. I'd just like to know if anyone else has had a similar issue or if this something unique on my end?
avatar
Grargar: The ticket expires? I'm pretty sure that you can just reply to the e-mails to reopen the case.
Unfortunately, there is an issue with my e-mail service provider which won't allow me to send a reply. Every time I tried to reply I would receive a "Mail returned to sender" barely two seconds after hitting send for my reply. That and other personal reasons are why I was update my account with my new e-mail.
Posted September 15, 2014
avatar
HI_InquiZator23: Unfortunately, there is an issue with my e-mail service provider which won't allow me to send a reply. Every time I tried to reply I would receive a "Mail returned to sender" barely two seconds after hitting send for my reply. That and other personal reasons are why I was update my account with my new e-mail.
Well, that surely sucks.
Posted September 15, 2014
avatar
HI_InquiZator23: Unfortunately, I have been talking to GOG support for the last few days about this problem and I'm unsure as to how and go about it and fix it. Since the recent update to the website, which I do love the redesign to the website, I've discovered that I'm unable to change either my e-mail address or my password. Support has been really helpful with me, but since I work nights for most of the week I'm unable to catch their replies in time before the ticket expires, so I have to re-sending them a new ticket about the issue. I'd just like to know if anyone else has had a similar issue or if this something unique on my end?
avatar
JudasIscariot: This is an issue we are working on. Please see Chamb's post in this thread:

http://www.gog.com/forum/general/we_are_listening_to_your_feedback/page1
Thank you for the info. I just woke up after getting home from a 12 hour work shift, so I was just not motivated to look hard enough to see if a thread was posted talking about this issue. Sorry.
Posted September 15, 2014
avatar
JudasIscariot: This is an issue we are working on. Please see Chamb's post in this thread:

http://www.gog.com/forum/general/we_are_listening_to_your_feedback/page1
avatar
HI_InquiZator23: Thank you for the info. I just woke up after getting home from a 12 hour work shift, so I was just not motivated to look hard enough to see if a thread was posted talking about this issue. Sorry.
No worries :) I used to pull 12 hour shifts myself at a physically demanding job so I know that feeling quite well :)
Pages:
1
This is my favourite topic
Community
General discussion (archive)Website Update(8 posts)solved(8 posts)solved
(8 posts)solved