Yeah... I'm finding this almost completely impossible to play through Chapter 2 with Philippa's head missing. It's my first playthrough, so the fact that I am obviously supposed to be forming some kind of attachment to the character is completely detonated by her not having a face.
I am using FCR2, and I have a Radeon graphics card. If anyone has dug into the files and maybe figured out a way to repair this, please post it here and on the RedKit site so we can all benefit.