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General discussion (archive)The Witcher 2 (Missing)(36 posts)(36 posts)
(36 posts)
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This is my favourite topic
Posted September 18, 2014
EDIT: The cause of this has been found. Games that were redeemed a while ago get removed if you use the account refresh link. If you have used the refresh link and have redeemed games some time ago, check they are still there afterwards and contact GOG support if they are not.

Could anyone who owns The Witcher 2 on GOG please check that it is still on their account? Mine has gone missing..

(I have manually searched too, the only matches for "witch" are The Witcher, as shown in the screenshot, and "Twitch" at the bottom).

EDIT: Also, some external evidence I owned it, It's on my GOG Wiki page.
Attachments:
tw2.jpg (89 Kb)
Post edited September 18, 2014 by xyem
Posted September 18, 2014
Mine is still on my shelf.
Posted September 18, 2014
Maybe CD Projekt Red decided to withdraw from GOG :P
Posted September 18, 2014
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xyem: Could anyone who owns The Witcher 2 on GOG please check that it is still on their account? Mine has gone missing..

(I have manually searched too, the only matches for "witch" are The Witcher, as shown in the screenshot, and "Twitch" at the bottom).

EDIT: Also, some external evidence I owned it, It's on my GOG Wiki page.
That's what you get for arguing with the GOG staff! No more Witcher 2 for you, mister!

Mine is still there, did you try the account refresh?

EDIT: Also, have you tried it in the "big icon mode"? I recall at least the search function sometimes worked erratically in the list mode, I don't know if it has been fixed since then. That's the only reason I nowadays always use the big icon mode, otherwise I like the list mode.

EDIT 2: Well, it lists it also in list mode for me (using witch as the search string), so maybe it works nowadays... I recall I used to have filtering problems in the list mode, while in the icon mode everything was fine.
Post edited September 18, 2014 by timppu
Posted September 18, 2014
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timppu: Mine is still there, did you try the account refresh?
Yes, more than once.
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timppu: That's what you get for arguing with the GOG staff! No more Witcher 2 for you, mister!
I literally downloaded it from my account 2 days ago (it has a 20GB installer, it's really hard to miss) and it's been on my account since May 2011.
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InkPanther: Mine is still on my shelf.
Thanks for checking and letting me know, appreciate it.
Post edited September 18, 2014 by xyem
Posted September 18, 2014
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timppu: EDIT: Also, have you tried it in the "big icon mode"? I recall at least the search function sometimes worked erratically in the list mode, I don't know if it has been fixed since then. That's the only reason I nowadays always use the big icon mode, otherwise I like the list mode.

EDIT 2: Well, it lists it also in list mode for me (using witch as the search string), so maybe it works nowadays... I recall I used to have filtering problems in the list mode, while in the icon mode everything was fine.
It doesn't show it anywhere. Even lgogdownloader doesn't list it:

$ lgogdownloader --list | grep -i witch
the_witcher
Post edited September 18, 2014 by xyem
Posted September 18, 2014
Hmm, mine is still on my shelf, but for some reason it never shows up as owned when I see the game about like all my other games do.
Posted September 18, 2014
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marionette: Hmm, mine is still on my shelf, but for some reason it never shows up as owned when I see the game about like all my other games do.
Thanks for checking and that extra information is very useful, thank you :)
Posted September 18, 2014
Mine is here too, I can download it with no problems.
Posted September 18, 2014
The Witcher 2 isn't the only thing missing for me so there may be other things you need to check.
Post edited September 18, 2014 by xyem
Posted September 18, 2014
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xyem: The Witcher 2 isn't the only thing missing for me so there may be other things you need to check.
Checked, it seems all ok by my side :S
Posted September 18, 2014
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xyem: Could anyone who owns The Witcher 2 on GOG please check that it is still on their account? Mine has gone missing..

(I have manually searched too, the only matches for "witch" are The Witcher, as shown in the screenshot, and "Twitch" at the bottom).

EDIT: Also, some external evidence I owned it, It's on my GOG Wiki page.
Do you still have this order's ID somewhere in your confirmation e-mail? Based off the document I sent you a week ago, I could only find gift orders with The Witcher 2 on your account, none of which appear to have been redeemed on your own account.
Also, do you know when it might have disappeared?
Posted September 18, 2014
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Firek: Do you still have this order's ID somewhere in your confirmation e-mail? Based off the document I sent you a week ago, I could only find gift orders with The Witcher 2 on your account, none of which appear to have been redeemed on your own account.
Also, do you know when it might have disappeared?
I was gifted it by Strider, which is why it doesn't show in that document you sent me. I can forward the "You have redeemd [sic].." email if that helps.

It definitely vanished in the past 2 days because as I said, I downloaded it 2 days ago with lgogdownloader.

It's not the only game that seems to be missing but those seem to have gone any time since after June 20th.
Posted September 18, 2014
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Firek: Do you still have this order's ID somewhere in your confirmation e-mail? Based off the document I sent you a week ago, I could only find gift orders with The Witcher 2 on your account, none of which appear to have been redeemed on your own account.
Also, do you know when it might have disappeared?
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xyem: I was gifted it by Strider, which is why it doesn't show in that document you sent me. I can forward the "You have redeemd [sic].." email if that helps.

It definitely vanished in the past 2 days because as I said, I downloaded it 2 days ago with lgogdownloader.

It's not the only game that seems to be missing but those seem to have gone any time since after June 20th.
I've got top men working on this right now. I'll let you know once they're done fixing your account.
Sorry about this...
Posted September 18, 2014
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Firek: I've got top men working on this right now. I'll let you know once they're done fixing your account.
Sorry about this...
I think I may know what is wrong.

I just checked some of the other games that are missing and they were all redeemed games, not directly purchased.

So.. something has removed (some?) games I've redeemed.

If you don't mind, could you try and explain what actually caused this when you fix it? I have an explanation and.. it's not a, let's say, pleasant one.

EDIT: Yup, every one of those missing games (that I can find the emails for, 2 seem to be missing) were redemptions.
Post edited September 18, 2014 by xyem
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Community
General discussion (archive)The Witcher 2 (Missing)(36 posts)(36 posts)
(36 posts)